Open today until 9:00 PM · Home and office delivery available

Frequently asked questions

Answers, made simple.

Find quick answers about shopping, delivery, prescriptions and pharmacist support. Can’t find what you need? Cindy AI and our pharmacy team are ready to help.

General

Our Osu pharmacy is open Monday to Saturday from 8:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM. Holiday hours may vary.

Find CindyPharma Limited at F195 LETTUCE STREET, Digital Address GB-064-7821. Call +233 24 488 5090 if you need directions or want to confirm an item before visiting.

We source products through verified suppliers and follow appropriate pharmacy storage practices. Ask our team if you would like information about a specific product.

Orders & payment

Add products to your basket and create an order request. Our team will confirm availability, your final total and delivery details before requesting payment.

We support major mobile money options and cards for confirmed orders. Available methods will be explained when our team confirms your order.

Contact us as soon as possible. We can usually change an order before it has been prepared or dispatched. Restrictions may apply to medicines and opened health products.

Delivery

Eligible orders placed before 4:00 PM can be delivered the same day in selected Accra neighbourhoods. Timing depends on stock, pharmacist review and your location.

The delivery fee is based on your location and will be confirmed before payment. You are never charged before seeing the final total.

Prescriptions

Use the prescription upload on our Services page. Upload a clear PDF, JPG or PNG up to 5 MB. A pharmacist will review it and contact you before any medicine is supplied.

Uploaded files are stored in a private server folder and are not publicly served by the website. For real-world deployment, additional organisation-level privacy and access controls should also be configured.

No. Medicines that require a prescription are only supplied after a pharmacist has reviewed a valid prescription and completed the appropriate checks.

Consultations

Yes, submitting a callback request is free. Choose your preferred day and time, and a pharmacist will contact you as availability allows.

No. Our pharmacist can offer general guidance and medicine support, but cannot replace an in-person medical diagnosis. For urgent symptoms, contact emergency services immediately.

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