This is a website-ready policy draft. Before production use, CindyPharma Limited should have it reviewed by qualified Ghanaian legal and pharmacy-compliance professionals.
Acceptance of these terms
By accessing this website, creating an order, uploading a prescription, using the chatbot or requesting a service, you agree to these Terms and Conditions. If you do not agree, please stop using the website.
You must be legally capable of entering into a binding agreement. A parent, guardian or authorised caregiver should act for a minor or person who cannot legally consent.
Pharmacy and healthcare services
CindyPharma Limited provides pharmaceutical services, basic laboratory services, cosmetology, counseling services, hospice or palliative care support, weight management, medication therapy management, and home and office delivery.
Availability may vary. Some services require an appointment, professional assessment, valid prescription or referral. Website content and digital tools do not replace an in-person clinical assessment where one is required.
Products, availability and orders
Submitting an order through the website creates an order request, not an automatic guarantee of sale. We may verify stock, pricing, prescription requirements, delivery eligibility and customer details before confirming an order.
We may decline, limit or cancel an order where a product is unavailable, restricted, incorrectly priced, unsafe to supply, or where legal or professional requirements are not met.
Prescriptions and controlled products
Prescription-only products are supplied only after review of a valid prescription by an authorised pharmacy professional. Uploading a document does not guarantee approval or dispensing.
You confirm that uploaded prescriptions and patient information are accurate, lawful and provided with appropriate authority. Altered, fraudulent, expired or unclear prescriptions may be rejected and handled according to applicable requirements.
Prices and payment
Prices are shown in Ghana cedis unless stated otherwise. The final total, including any delivery fee, will be confirmed before payment. Website pricing errors may be corrected before an order is accepted.
Available methods may include Mobile Money, cards, bank payments, cash or point of sale. Payment is subject to confirmation by the relevant provider.
Home and office delivery
Delivery times are estimates and depend on product availability, professional review, location, traffic, weather and courier capacity. The customer must provide a complete, accurate and accessible delivery address.
Some medicines may require direct handover to the named customer or authorised recipient. We may refuse unattended delivery where safe custody cannot be assured.
Returns, refunds and cancellations
For safety and quality reasons, medicines and certain health products may not be returnable after leaving pharmacy control unless they are defective, damaged or supplied incorrectly. Contact us promptly before returning any item.
Refund eligibility depends on the product, its condition, applicable law and pharmacy-safety requirements. Approved refunds are processed using an agreed method.
User responsibilities
You agree to provide truthful information, use products according to professional and manufacturer instructions, protect your account or device, and avoid misuse of the website, prescription-upload feature or CMS.
You must not attempt unauthorised access, upload malicious files, impersonate another person, interfere with the service or use the platform for unlawful activity.
Availability and limitation of liability
We aim to keep the website accurate and available, but cannot guarantee uninterrupted access or that all content will always be complete or current. To the extent permitted by applicable law, CindyPharma Limited is not responsible for losses caused by unauthorised use, third-party services, network failure, customer error or reliance on general information instead of appropriate professional care.
Nothing in these terms excludes obligations or rights that cannot legally be excluded.
Changes, governing requirements and contact
We may update these terms to reflect operational, legal, regulatory or technical changes. Updated terms become effective when published with a revised date.
These terms are intended to operate under applicable laws and pharmacy requirements in Ghana. Questions may be sent to info@cindypharmalimited.com or by calling +233 24 488 5090.